ENGIE Stadium FAQs
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ENGIE Stadium FAQs
General
Yes, however please note it will be subject to security screening at gates.
For concerts and special events, please contact the venue.
Pass outs vary per event, please contact the venue to confirm.
Commercially prepared food (i.e. food purchased from external caterers, including recognised commercial food brands) cannot be brought in. You can however bring in non commercially prepared foods (i.e. food prepared at home, sandwiches, kids snacks)
For concerts and special events, please contact the venue.
For sporting events, eskies can be brought in, but must be able to fit under your seat. Please note all eskies are subject to security screening on entry.
For concerts and special events, please contact the venue.
For all sporting events, merchandise is available inside Gate D and near aisle 229 (Sydney Royal Stand). Additional outlets may be available depending on the event.
For concerts and special events, please contact the venue.
24,000 in sport mode
Up to 45,000 in concert mode
Patrons are able to bring in non-alcoholic beverages for sporting events (no glass or cans). For music and special events, please contact the venue.
Smoking and vaping on the inner concourse and seating bowl are not permitted. Smoking areas are located on the outer concourse near aisle, 231 and the Gate A Sail Bar.
Yes, the security detection system patrons pass through is a Metrasens FMDS and has no effect either on the human body or on any medical implant or device.
For the full product information please visit: https://www.metrasens.com/
Accessibility
ENGIE Stadium offers various accessibility facilities to ensure a safe, inclusive, and welcoming environment for all patrons. These include a Quiet Room, for those requiring a sensory-friendly space, two Parents Rooms, and an Adult Assisted Change Room for individuals with disabilities.
Please note, the facilities are open for use during select ENGIE Stadium events. Check the event’s “What’s On” page to confirm availability for the specific event you’re attending.
Parents Room: There are two conveniently located Parents’ Room facilities: one on the Stadium Concourse across from the Members Stand entrance, and one on Grand Parade.
Quiet Room & Adult Assisted Change Room: The Quiet Room and Adult Assisted Change Room are both easily located on Grand Parade.
Pass Out Required: Please note, these accessibility amenities are located outside the Stadium footprint. Patrons attending Stadium events must collect a pass-out from the gate staff before accessing these facilities.
The facilities are open for use during select ENGIE Stadium events. Check the event’s “What’s On” page to confirm availability for the specific event you’re attending.
To ensure all patrons who require use can access the space, a 20-minute time limit is applied during peak times.
The Quiet Room provides a sensory-friendly space for individuals who may need a calm and quiet environment. It is designed to ensure comfort and relaxation, helping patrons manage sensory sensitivities. Featuring calm lighting, tactile and visual elements to help patrons refocus and desensitise, acoustic panelling for even quieter sound, soft bean bag chairs and space to relax.
The Parents Room is light and bright, equipped with essential amenities to cater to the needs of parents and young children, ensuring comfort and convenience during your visit.
The Grand Parade location includes both family toilet room and separate accessible toilet facilities, nursing spaces with privacy curtains, multiple change tables, and a family relax space with kitchenette facilities.
The Stadium Concourse location includes a private nursing area, change table, and microwave.
The Adult Assisted Change Room is designed to cater to individuals with disabilities, offering a safe and hygienic environment equipped with the necessary facilities to support their needs. Use of the room requires a NSW issued MLAK key & approved harness. A trained carer/helper must be present at all times. Includes a fully electric hoist and height-adjustable adult change table.
ENGIE Stadium has clear procedures in place to maintain a high standard of service and support for all visitors. Regular checks and upkeep are conducted to ensure the cleanliness, functionality, and overall comfort of all facilities.
We value your feedback and aim to continually improve our services. Please contact our guest services team to provide feedback or report any issues you may encounter. Our team is dedicated to ensuring a positive experience for all patrons.
Our Parents Room and Quiet sensory-friendly Room are open to all patrons who may benefit from a calm and peaceful environment. Our Adult Assisted Change Room requires a NSW issued MLAK key & approved harness, and a trained carer/helper must be present at all times. These facilities are designed to be inclusive and supportive, catering to diverse needs.
Feel free to reach out to us if you have any other questions or require further assistance. We are here to ensure your visit to ENGIE Stadium is enjoyable and comfortable for everyone.
Sensory Bag are available at ENGIE Stadium events, purposed to provide essential tools to help individuals manage sensory sensitivities. Each bag includes headphones/earmuffs, available in both adult and child sizes, and fidget toys to help manage sensory overload.
When are Sensory Bags available? Sensory Bags are available at select events when the Grand Parade Facilities are open and can be collected at the Grand Parade facility. Please check the website for the specific event you are attending to confirm availability.
How do I collect a Sensory Bag? To collect a Sensory Bag, you will need to provide a form of ID and leave your name and phone number with the staff. Your ID will be returned to you once the Sensory Bag is returned.
Check the event’s “What’s On” page to confirm availability for the specific event you’re attending.
Facilities
Refill stations are available inside Gate A & D of the Stadium.
Yes, prams are able to be brought into the stadium. Prams are required to be folded and placed under your seat or left in one of the designated pram bays located near aisles 201, 221, 402 and 431.
Yes, but the location of this space may change depending on the event. Event staff are able to assist with access to the space on an event day.
For concerts and special events, please contact the venue.
Yes, first aid is available for all stadium events. For sporting events, first aid is located on the outer concourse behind Members Stand.
Security and event staff can also assist with arranging first aid.
For concerts and special events, please contact the venue.
Yes, parents' room facilities are available on the outer concourse behind the Members Stand. All accessible toilets are also fitted with change tables.
For concerts and special events, please contact the venue.
We do not have wheelchairs for hire, but if you require assistance to your seat, gate staff are able to assist with a wheelchair.
Cloak room facilities are temporarily closed for sporting events. For concerts and special events, please contact the venue.
The Stadium is a cashless venue.
Visa, Mastercard and AMEX are accepted (no surcharges apply).
Getting here
There are a number of parking stations available around Sydney Olympic Park. The closest to GIANTS Stadium are P1, P5 & P6.
For major events, we recommend pre-booking parking through Sydney Olympic Park Authority.
Parking can be pre-booked through Sydney Olympic Park Authority's website https://www.sydneyolympicpark.com.au/parking/
The closest taxi rank is located near the Novotel Hotel on Herb Elliot Ave.
Yes, but pick up locations may vary depending on road closures in Sydney Olympic Park. Please contact your ride share operator for further information.
Yes, bicycle parking is available on Grand Pde at Cathy Freeman Park. Bicycles cannot be brought into the stadium.
Yes, Sydney Olympic Park have a variety of parking options available. Visit www.sydneyolympicpark.com.au/parking/ for more information.
Seating
Alcohol-free seating is available for sporting events. To secure seats in this area, simply choose the 'Alcohol-free' seating option when purchasing tickets. If you have already purchased your ticket but wish to sit in alcohol free please speak with customer service staff on the day who will assist with accessing alcohol free.
There are a variety of accessible seating options in the stadium. It best to contact the ticketing provider for the event to book accessible seating. Event staff can also assist on the day if required.
Ticketmaster - Call 1300 446 925 or email accessibletickets@ticketmaster.com.au
Ticketek - Call 1300 665 915
Lost property
Please complete the lost property link here